Breo S3 Scalp Massaging Brush - 3-Year Warranty Terms & Conditions

Warranty Overview

This limited warranty is provided by District Maintenance (Jothen Maintenance) for the Breo S3 Scalp Massaging Brush. The warranty covers the product for a period of three (3) years from the date of purchase, ensuring protection against defects in materials and workmanship under normal usage conditions.

Warranty Services Provider:

District Maintenance (Jothen Maintenance)
Mezzanine Floor, District Building,
Hamad Al-Mubarak Street, Block 9,
Salmiya, Hawally, Kuwait
Phone: 66955942

What is Covered?

This warranty covers the following:

1. Manufacturing defects: Any issues related to defective materials or improper workmanship.
2. Operational failures: Any malfunction of the product that occurs under normal and proper use.
3. Internal components: Defects in the motor, internal wiring, and battery function (not related to wear and tear).

What is Not Covered?

The warranty does not cover damage or failure resulting from:

1. Normal wear and tear: Including battery life reduction due to natural usage over time.
2. Accidental damage: Dropping, crushing, or mishandling the device.
3. Misuse or improper handling: Usage not in accordance with the product manual (e.g., submersion in water beyond what is recommended).
4. Unauthorized repairs: Any repairs carried out by unapproved service centers or personnel.
5. Cosmetic damage: Scratches, dents, or other aesthetic changes that do not affect the performance of the device.
6. Loss or theft of the product.

Warranty Claim Process

If your Breo S3 Scalp Massaging Brush encounters an issue covered by the warranty, you can file a claim through the following steps:

1. Contact District Maintenance (Jothen Maintenance):
- Phone: 66955942
- Provide your proof of purchase (e.g., receipt or invoice), a detailed description of the issue, and any photos if requested.
2. Assessment and Instructions:
- A customer service representative will assess the issue and may ask you to send the product to the District Maintenance center for further inspection.
3. Repair or Replacement:
- If the product is found to be defective, District Maintenance will either repair the product or provide a replacement (new or refurbished).
- The method of resolution (repair or replacement) will be determined by District Maintenance based on the nature of the defect.
4. Shipping Costs:
- You are responsible for the shipping costs to send the product for inspection.
- If the product is covered under the warranty, District Maintenance will cover the return shipping of the repaired or replaced product.

How to Maintain Warranty Coverage

To ensure your warranty remains valid, please follow these instructions: